Frequently Asked Questions

Frequently Asked Questions:

If you have questions, you should first read our frequently asked questions list below. The list is complied from emails we have been collecting for 12 years. Most of the frequently asked questions below are from real emails. Some are simply just asked all the time. Many of these questions have duplicate information because they are based on REAL emails. We have edited some of these for logistical reasons and try to keep them updated the best we can. We also update this list regularly. If you don’t find your answer below, please use our contact form to ask us directly. We are here to help you have a wonderful event!!!

What we offer:

Photography
– Professional customer service.
– Ability to schedule your day the way you want it.
– Final images on beautiful silk-screened High-Resolution disk(s) at no additional cost. Additional sets of disks available for purchase.
– Permission letter to make prints. (Home rights use)
– All final image are color corrected and enhanced.
– Unlimited requests.
– Free on-line proofing.
– Free album design with unlimited revisions.
– Additional disks available at civilized rates.

Videography
– Professional customer service.
– Ability to schedule your day the way you want it.
– 3 beautiful silk-screened disk of your final video at no additional cost.

FAQ’s since 2005:

Photography Questions:

(Videography, Photo Booth and additional questions below)

 

Q: What areas do you travel to?

A: We travel the entire Outer Banks from Carova Beach to Ocracoke Island. We are also available for local, national and international events. Travel charges may apply.

 

Q: Do you offer any discounts for military, fire or police service?

A: Yes and thank you so much for your service! Please contact us for the discount details.

 

Q: Do you offer any discounts for locals?

A: Yes! Please contact us for the discount details.

 

Q: Do you have any current specials?

A: We sometimes run specials and you can find them on our specials page here: https://outerbanksproductions.com/outer-banks-productions-specials/ or use out website search and search for “specials”.

 

Q: Is there a discount for adding photography, videography or photo booth services together?

A: Yes – Always you can subtract 10% off for wedding photography, videography and photo booth combination packages. Restrictions may apply.

 

Q: I know my date but don’t have a venue or time of day yet. Can I still secure a date with Outer Banks Productions?

A: YES! We only book one wedding a day.

 

Q: Can I secure my date for photography, video & photo booth?

A: Yes! You can book OBP for all three services for your wedding day!

 

Q: What is your shooting style?

A: Michelle and Douglas are both photo-journalistic in nature and try to be as unobtrusive as possible. We will work with you to capture the images you are looking for on your wedding day!

 

Q: Where can I find your current pricing?

A: Right here: https://outerbanksproductions.com/packages/  If our current prices are not listed, simply use our contact form on our website or call us.

 

Q: What is your typical payment process to secure a date and take care of the final payment?

A: Our standard retainer is 50% of your total to secures your date. We will send you a PayPal request or invoice to make this payment. The final balance is due 4 weeks before the day of the shoot and is best paid for with a check or credit card. We can also make payment arrangements if necessary. Just let us know. we are very easy going with this!

 

Q: How many hours of service do I need?

A: Give us a call and we can walk you through your day and give you a suggestion on the amount of time you need. It takes us about 2 minutes of questions and this will give you a time frame that you can use for any photographer you choose.

 

Q: What if I need more time during the event?

A: You can add more time at your event if needed. Just let us know 1 hour before your end time. We simply require a cash, check or credit card and we can pro-rate our current hourly rate in half hour increments!

 

Q: What equipment do you use?

A: Our main equipment we use is Canon, Panasonic, Lexar & Apple computer. If you call us we can give you the whole list and chat.

 

Q: The last photographer I spoke with told me he limits the amount of images he shoots and gives us. Do you give a limit?
A: All packages come with unlimited images in the time promised unless we have made a very rare special agreement in advance.

 

Q: Do you offer all of the images or just a few?

A: I love this question! We give you everything we shoot except any obvious duplicates or blurry image. For example, if we shoot 5 shots of the large group during the portrait session and there are shots with and without people’s eyes closed, you will receive the best shot. Also we do not give you any image that may not be properly rendered because of technical reasons including blurry images. Our goal is to give you as many quality images as possible! A typical 5 hour wedding will receive thousands of images.

 

Q: How much do you charge for the disk?

A: The disk is included in our packages. It should be noted that the disk you receive contains high-resolution images and they are all color corrected without watermarks.  There is a fee for extra disks and just so you know, you have our permission to make copies of the disk if you do not want to

 

Q: Can we make archives of our images?

A: Absolutely.

 

Q: What rights do we get with our images?

A: Once you get your images, you can make prints, cards, wedding albums and it’s all fine with us. This is called “Home Rights Use” and includes anything non-commercial. We even give you a letter to take to your lab and they can also call us at (252) 480-3074 and we can talk with them.

 

Q: How long does it take to get the images on disk.

A: On average, it takes 8 weeks. In situations such as hurricanes and our busy season & holidays it could take up to 12 weeks. We do not guarantee a completion date. Please ask about our rush delivery options and let us know if you are having a reception back home and need the images sooner. We always work with you on this.

 

Q: Are you available on my date?

A: Just call us at (252) 480-3074 or contact us through our contact form with your date and we will get back to you within 24 hours! Please make sure to check your SPAM folder for all wedding vendors emails!!!

 

Q: Are Douglas and Michelle fun to work with?

A: After being in business since 2005, we have heard that we are fun to work with over and over again. Please go and check out our reviews to learn more about us. https://outerbanksproductions.com/our-reviews/

 

Q: Do you have a contract?

A: Yes. Our contract is designed to protect both you and our company. We will email you the contract at the time of booking. You can also request a blank contract for review if needed. It should be noted that since 2005, we have never needed to exercise the contract and we are always willing to consider removing any verbiage that may not work with your situation. For example, we once had a client that sold military equipment. He asked us to remove any verbiage in the contract that allowed us to use the images in any advertising. We did that right away!

 

Q: How many images are there on the final disk?

A:  It depends how much time you hired us for, how many guests you have and how much details you have. We do not hold back on the amount of images we shoot. We know that your wedding day only happens once and we cover everything the best we can. On larger weddings it is not uncommon to receive 2000 or more images!

 

Q: What additional products do you offer?

A: We offer print packages, many different styles of albums, gallery wraps, slideshows, extra DVD’s, and more! Please contact us for a complete list of available products. Also many of our wedding customers come and see us later for family portraits.

 

Q: Are all the prints in your print packages the same, like with grade school photos, or can we choose individual image numbers as we wish?

A: You get to choose each and every print with any of print packages. If you get (40) 4×6′s, each one can be a different image or the same. You have full control. You pick the image numbers, give us a quantity for each image number and then we place the order with our professional lab. They will ship the prints directly to you and they are 100% guaranteed!

 

Q: How do I know my images are safe after the event?

A: The first thing we do with the images after your event is put them on our main computer. We then back them up to two different hard drives. We don’t format the cards until all backups are verified. We then separate the hard drives for safety. We actually have every single images since the day we started business and that is well over 1 million images! (Yes we have lots of hard drives!)

 

Q: How long do you promise to keep the images?

A: Officially, we promise to keep the event images for 6 months. Just so you know, our internal policy is to never delete anything! So officially after 6 months, there are no guarantees, legally. With that being said, since we still have everything from day one of business, you are always free to contact us and see if your images are still available. At some point, hard drives and DVD disk archives will fail and we will loose very old data. We have retrieved several wedding customer’s photos, years after their wedding due to a fire or other tragedy. In all cases, if you need your images uploaded to the proofing site, after they have been removed, there is a fee for re-uploading them. Please contact us if this is your situation!

 

Q: What does on-line proofing mean?

A: On-line proofing is an internet based service that allows you to view your event images and view them on-line via an internet browser. This service is your first contact with your images. We will upload the images only after they have been color corrected. Additionally, you will be able to send a link to the site, to friends and family. They can then order images from the event on their own. This is a very popular service and it is free with all of our packages!

 

Q: Do you watermark your images?

A: We only watermark the low-resolution images we use on the proofing site. Otherwise, your images on the disk are full size and printable WITHOUT the watermarks. For various reasons, we may include a folder with “low-resolution” images for uploading to Facebook and other social media. These images will have watermarks to help promote our business.

 

Q: Can we bring props to our event?

A: Yes, we love props! Being creative is awesome and we encourage this. It’s always a lot of fun!

 

Q: I have a dog, a cat and an iguana that will be in the wedding. Will you shoot them also?

A: We will only shoot them if they try to bite us! LOL! No, seriously we love pets and together have owned, dogs, cats, rabbits, rats, lizards, birds, turtles, butterflies and fish, just to name a few. Please feel free to bring your pets and we will love to use our patients to capture them and you together!

 

Q: We ant to capture a jump shot of our large group, but some people can’t jump. Can you help?

A: Yes we can help! Those that can’t jump, just stay still with their hands in the air while everyone else jumps. It looks great and we shoot several shots to get it right. We will also provide great coaching during this shot, so just ask and we will make it happen!

 

Q: Can you shoot sunset images?

A: Yes, but you need to be on the western side of the Outer Banks in most cases for great results. We are very good at shooting sunset shots but we need a few things. First we need a good location where the sun can be seen setting. Additionally, it’s best when there are clouds or haze that will glow orange during the final sun setting moments. This provides great color saturation and makes the photos look awesome! Knowing how to set the camera for this is a big deal and we are pro’s at that.

Remember, before asking for a sunset shot, ask yourself this question, “Will I be able to be at a location where the sunset will be visible.” We know this sounds silly but we get asked to shoot sunset shots all the time and there is no sunset. LOL!

 

 

Q: Do you mind if our friends shoot alongside during our event?

A: We don’t mind if your friends shoot alongside of us during your event, but please let everyone know you are paying Outer Banks Productions to shoot professional photography for you and we need to do our job without amateur photographers in the way. Additionally, the amateur photographer often creates undesired shadows on your images that do not look good. This happens all the time and despite us telling them that are ruining the images, they often persist. It’s very frustrating! On top of all of that, when there is a second photographer, the people getting photographed end up looking in two different directions. This makes the photos look bad and unprofessional. There are some additional suggestions that we have and all of this is covered in our OBX wedding handbook. or you can give us a call for details.

 

Q: One more question and then I will pay.  I just want to make sure we get the disk with all the photos.  That is what is advertised on your website but I want to make sure.  That way we can make copies and create a photo book.

A: Yes, you receive the disk with the high-resolution images and can make copies and create a photo book no problem!

 

Q: What time should I schedule my ceremony?

A: Often the best time is before sunset. There are a lot of variables that could change this answer. Feel free to give us a call! We would love to help you out and advise you on the best time to shoot the ceremony. We also take any portrait sessions into account. The rule of thumb is to add a little time incase there are clouds. We are pros at advising these times, otherwise we would not have been in business for this long.

 

Q: Do you shoot more than one wedding a day?

A: We only shoot one wedding a day unless there are 2 very small events that require only one photographer each!

 

Q: What if I have a specific portrait list? Can I make a list for you?

A: Yes. We have shot over 600 weddings and we are familiar with the basic shot list. Please send us a list that consist of any specialty shots, special events and details that you might have. Before your wedding day, we will go over your shot list and timeline and talk about your style, your portrait list, the time you have allotted for it and make sure that the list fits the time frame. If you make a portrait list make sure you have enough time scheduled to get that list done.

 

Q: What if I am having just a quick ceremony and just want some pictures with my new spouse. Can you do that and how long does it take?

A: Yes! Short quick weddings are no problem!  That is usually about 2-hours of photography and covers the family portraits, the ceremony and then we have some fun with getting some romantic portraits, usually on the beach. Our 2-hour packages are designed that way because 1 hour just is not long enough in most cases.

 

Q: We have some more questions but they are not answered here. How can we get in touch with Outer Banks Productions?

A: Simply call us at (252) 480-3074 or contact us any time!

 

 

Videography Questions:

Q: Are your videos shot in HD or standard definition?

A: As of December 2015, we are shooting in digital standard definition.

 

Q: Do you offer custom packages?

A: Yes! Just call at (252) 480-3074 or contact us and simply add your needed elements and get a quick quote back to you within 24 hours!

 

Q: We just can’t afford wedding videography services but we know it would be a great idea. Can you help?

A: We believe in our service so much that we will do everything we can to help make it affordable and even work out payments!

 

Q: Can you shoot our wedding video even though we are having the ceremony on the beach?

A: Yes. It is no problem. Over 90 percent of the weddings we shoot are on the beach.

 

Q: Why should we choose a wedding videographer?

A: Not being able to hear your vows and see your emotion in living, moving color is really a shame. Ask any other bride without a video and they will all tell you that they really regret it. It’s also for your family and possibly your children or future children. How would you like to watch a video of your parents getting married when they were young?

 

Q: My uncle Joe just got a new video camera and wants to shoot my wedding for free. Will I be happy with the results?

A: It’s possible, but make sure he is using a wireless mic! (The ones that don’t produce cracking and popping), has a tripod, understands the order and nature of weddings, knows where to shoot from, knows how to handle difficult lighting, can edit and burn the final video onto DVD’s and has the time to get it back to you before the year is over. He will also never tell you, but he would probably rather be having fun at your wedding than shooting a video. It’s hard work.

 

Q: We have some more questions but they are not answered here. How can we get in touch with Outer Banks Productions?

A: Simply call us at (252) 480-3074 or contact us any time!

 

Photo Booth Questions:

Q: What makes your photo booth unique?

A: We offer a professional unit that has a digital SLR camera, dye-sublimation printer and professional lighting for great exposures. We offer an “open air” photo booth so everyone can see the action! The old photo booth tents are becoming old and out dated. We were the first Outer Banks photo booth vendors to offer this because we saw early on the great advantages such as getting much more people in the shots!

 

Q: Is your photo booth manned?

A: Yes and we offer assistance with props and ideas.

 

Q: Do we get a digital copy of the photo booth images?

A: Yes.

 

Q: Your website mentions you have an open-air design. What is that?

A: Open air means that there is no booth or tent, rather a back drop and everyone can be seen while the pictures are being taken. This newer style is very popular and get’s your guests very excited! We don’t currently know of anyone else on the Outer Banks offering this style so we feel we are the most advanced!

 

Q: Do you have good props?

A: Yes, we have the best props and are always adding to the collection. Also, feel free to bring anything special you may want for your guest and we will be glad to accommodate!

 

Q: Can we customize the prints with our event information?

A: Yes! There is an area at the bottom of the print just for that. Let us know what you want.

 

Q: How many prints come out?

A: Our professional printer will print 2 copies of 3 or 4 images. One copy is for the guests and one is for the customer’s photo book.

 

(Please see our Photo booth link for additional information)

 

Additional Questions:

Q: How long have you been in business?

A: Outer Bank Productions opened it’s doors in 2005 and has shot over 600 weddings as of 2016.

 

Q: How do the albums work?

A; You pick your favorite style then you get to pick out 50-75 of your favorite images. If you have more favorites, you will need to add pages to your album at an additional cost. After we have that we will create your album and send you a proof. You can approve it at that point or we can make changes. Once you have approved the album we will send it to our professional lab to be printed. It can take up to 2 weeks for printing. Then they will ship it directly to you. We are very flexible with the whole process from start to finish!

 

Q: How did Douglas Haber & Michelle Haber meet?

A: We will tell you our story if you tell us your story! (Hint: It started with a phone call and a blind date.)

 

Q: Can we use Outer Banks Productions for more than just wedding services?

A: Yes! We offer portrait packages such as family portraits, engagement and trash the dress sessions and other commercial services such as family life history videos, home tours, aerial photography and more.  Just call at (252) 480-3074 or contact us for any questions.

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Serving North Carolina & the Beaches of the Outer Banks consisting the 4×4 Area Beaches, Carova Beach, Corolla, Duck, Southern Shores, Kitty Hawk, Colington, Kill Devil Hills, Nags Head, Roanoke Island, Manteo, Wanchese, Hatteras Island, Rodanthe, Waves, Salvo, Avon, Buxton, Frisco, Hatteras and Ocracoke Island. Some travel charges may apply. Sometimes we offer free mileage. Just ask. We are available for local, national and international events.